FAQ's
Do you fit the flooring too?
Do you fit the flooring too?
Absolutely! Every price you see includes professional fitting — no hidden extras.
We take care of every step, from our warehouse right through to expertly fitting your carpet in your home. Simply select your preferred fitting date at checkout, and once your order is complete, our team will be in touch to guide you through the installation process and answer any questions.
A seamless experience, beautifully fitted — the Carpetly way.
Can you uplift and remove our old flooring?
Can you uplift and remove our old flooring?
Yes, we sure can! Let us know when obtaining a quote this is a service you require and we will include this in our service on the day of fitting.
I'm not confident with the measurements, do you offer a measuring service?
I'm not confident with the measurements, do you offer a measuring service?
Yes, we do. Simply visit 'Book a Home Visit' on our website, fill out the form with your details and we will arrange to visit you on a day that suits you.
Do you charge for a delivery and care package?
Do you charge for a delivery and care package?
Absolutely NOT! This comes as part of the service. All our carpets come with a minimum 10 year wear guarantee as standard!
What Carpet Underlay is used?
What Carpet Underlay is used?
For most of our carpet ranges, we use an underlay we call COMFORT 9, because comfort should be felt, not just seen. *Sometimes certain carpets require certain underlay. Please see the product page for specific underlay details for the carpet selected*
From the moment you step onto your new carpet, COMFORT 9 adds a sumptuous, cushioned feel that instantly makes your home feel warmer, calmer, and more inviting. Crafted from super high-density 9mm recycled foam, it creates a luxurious softness underfoot that you’ll notice every single day.
COMFORT 9 doesn’t just make your carpet feel better — it helps your home feel quieter, cosier, and more relaxed.
It’s that extra layer of COMFORT that turns a house into a home.
Do you carry out door trimming, if required?
Do you carry out door trimming, if required?
The only service we don’t provide is door trimming. In the rare event that a door does need trimming, we’ll safely remove it and stand it aside for you to arrange a carpenter if required. This is uncommon and usually not an issue.
Do I have to be in during the fitting process?
Do I have to be in during the fitting process?
Yes please — you’ll need to be present during the fitting process, as this allows us to access your property, confirm any final details, and ensure everything is completed to your satisfaction.
How do I speak to a carpet expert?
How do I speak to a carpet expert?
You can speak to a carpet expert in a way that suits you best.
For a more personalised service, you can book a free home visit appointment, where one of our experts will visit your home, offer advice, and ensure everything is measured perfectly.
If you’d prefer to talk sooner, our team is also available via live chat, phone, or email. Whether you need help choosing the right carpet, or have any questions about the process, we’re always happy to help.
Do you empty the room of furniture and belongings?
Do you empty the room of furniture and belongings?
As part of the fitting process, we’re happy to move larger furniture in and out of the room for you. We simply ask that all small items and any lighter furniture are removed beforehand. If you’re able to empty the room completely though, it’s always appreciated 🥰
Why us carpetly?
Because buying a carpet shouldn’t be complicated.
With Carpetly, everything happens online — quickly and clearly.
Browse our range, get an instant price, choose a fitting date that works for you, and checkout. We handle the rest.
- No showrooms.
- No waiting for callbacks.
- No chasing fitters.
From free samples delivered to your door, to professional fitting by skilled installers — it’s all included. One price. One booking. Done.
By using smart technology and having an in-house fitting team, we keep our costs low and our prices competitive.
No upselling. No hidden fees. Ever.
And when it comes to fitting, we don’t cut corners. Your carpet is fitted by hand, by our experienced local carpet fitters, on a day that suits you.
From our door to your floor — without the hassle.
